Everything at Raintree Wellness Spa is designed to create a calm, restorative experience from the moment you arrive. The information below is intended to help you prepare for your visit and enjoy your time with us as comfortably and seamlessly as possible.

Preparing for Your Treatment

For Skin Clinic treatments, we recommend arriving with clean skin and minimal makeup whenever possible to allow for proper skin assessment and treatment preparation.

Guests attending pedicure appointments are encouraged to bring flip flops for comfort and ploish protection following their service.

For hydrotherapy and water-based body treatments, bathing suits are required for male guests.

If you have questions about how to prepare for a specific treatment, our team is always happy to assist prior to your appointment.

Arrival & Check-In

We recommend arriving 10–15 minutes prior to your appointment to allow time to settle into the space, enjoy a quiet moment, and complete any necessary forms before your treatment begins.

Late arrivals may result in a shortened treatment time out of consideration for the next guest's scheduled experience.

Cancellations & Appointment Changes

Your appointment time is reserved especially for you. We kindly ask for at least 48 hours' notice for appointment changes or cancellations.

Missed appointments or late cancellations may be subject to a fee. This allows us to thoughtfully accommodate both our guests and our service providers' schedules. Should you need to change or reschedule your appointment, please call us at 604-274-4426 or email us at [email protected].

Health Information & Comfort

Your comfort and wellbeing are always important to us. Please let us know before your treatment if you have:

• allergies or sensitivities
• recent injuries or surgeries
• medical conditions
• pregnancy
• skin concerns or medications that may affect treatment

This allows us to personalize your experience safely and thoughtfully.

Personal Belonging

Robes, foot wear and private lockers are provided for your comfort. In addition, post-treatment personal care amenities are provided (except hair brushes). Please leave valuables at home, as Raintree is not responsible for any lost items.

Mobile Phones & Quiet Spaces

To help maintain a peaceful environment for all guests, we ask that mobile phones be silenced while enjoying the spa.

We invite guests to speak softly and enjoy the spa with consideration for others who may be relaxing before or after their treatments.

Our goal is to create an environment that feels peaceful, welcoming, and restorative for every guest who visits Raintree.

To help preserve this atmosphere for everyone enjoying treatments, we kindly ask that children and infants not accompany guests during spa visits unless receiving a scheduled service themselves.

We truly appreciate your understanding and consideration in helping us maintain the quiet comfort for all guests.

Gratuities

Gratuities are always appreciated and may be offered at your discretion in recognition of exceptional service and care. For your convenience, gratuities may be added at checkout, with the full amount passed along directly to your service provider.

Personal Belongings

For your comfort, robes, towels, and amenities are provided where applicable. While every effort is made to ensure your belongings are safe, we recommend leaving valuables at home whenever possible.

Before & After Your Treatment

Hydration, rest, and thoughtful aftercare can help you enjoy the full benefits of your treatment experience. Your provider will review any personalized recommendations and may suggest supportive home care to help maintain and prolong the benefits of your treatment.

If you have questions before or after your appointment, our team is always happy to assist.